We deliver to almost any destination in the world

All shipping costs are FREE and your order are delivered through International Post with Express Mail Service (EMS) (estimated arrival time 3 - 14 business days). You will be provided with EMS Tracking Number so you can always track your order shipment.

Please note that Express Mail Service (EMS) is only available for the following 53 countries as listed below. For the rest of the world the only option is Registered Airmail with estimated arrival time 2 - 4 weeks.

You must provide us with a valid address for proper delivery. We are not responsible for undelivered orders due to incorrect address information provided by the purchaser.

All orders will be dispatched after our payment processor has notified us of the purchase. All delivery dates are given in good faith and delays are the responsibility of the courier or the post service used. Confirmation of any loss by the courier or by the post can only be verified after a period of thirty days after dispatch.

The parcels are collected by Indonesian Post at 10 a.m. West Indonesian Time (UTC/GMT +7). Orders received after 10 a.m. are sent on the next business day. Orders received on Saturdays, Sundays and Indonesian public Holidays are sent on the first working day following reception.

For more information about shipping or order inquiries please e-mail our online 24 hours customer support at clovecigarettes@orangebali.com or via phone please call us at +62-8123-605049

The goods will arrive within 3 - 14 business days, depend on the destination, for express shipping. Please notice that in some rare occasions it may take 21 - 28 business days. And 10 - 28 business days for regular shipping.

Please be advised that if you use forwarding address, the delivery time can take longer.

For express shipping, you will be provided with tracking number and you could always monitoring to see what really happens to your package at your government post office.